Job Overview
To support the Head of Department in the provision of legal services by providing legal assistance to fee earners and clients.
Responsibilities and Duties
- To assist Fee Earners in the management of caseload by actioning legal procedures as directed by the fee earner.
- To assist Fee Earners in the management of caseload by dealing with file related queries either face to face or by telephone.
- To be able to complete tasks competently and within defined timescales.
- Taking dictations and typing.
- Liaising with the Accounts Department regarding payment and financial matters.
- To be able to work to a high standard and possess a fine attention to detail and to be organised and efficient whilst working under pressure.
- Liaising with clients and other contacts, dealing with queries, taking instructions and conducting letter and telephone enquiries as necessary.
- Ensure work issues or problems are reported immediately to the management team.
- Ensuring compliance with the firms policies and procedures.
- To be fluid in the use of the Case Management system.
- To improve and enhance the firm's client base by effective liaison with existing clients.
- To maximise the firm's potential to cross-sell services by identifying appropriate opportunities.
- To manage own work allocation, productivity and quality of work with minimum supervision.
- Undertake other clerical and administrative duties as may reasonably be required from time to time.
Experience Required
Essential
Have recent knowledge and experience working within a Private Client DepartmentHave recent knowledge of assisting on a varied caseload of Wills, Probates, LPAs and Estate AdministrationPractical experience of handling client enquiries face to face and by telephoneConfident, articulate, robust approach to relationships and interactions with colleaguesAbility to work quickly and accurately under pressure and adhere to critical deadlinesIT literate and have good keyboard skills. Microsoft is essential.Desired
Studying for Membership of the Institute of Legal ExecutivesWorking knowledge of case management systemsDemonstrate a commitment to personal development