IT Helpdesk Advisor (Technician)

There has never been a better time to start your career as an IT Helpdesk Advisor with Brunelcare. This is an opportunity to add real value, supporting colleagues across the charity.

So, if you have a passion for IT, enjoy helping people and solving problems and want to be part of a great team, apply today and be part of something more!

About The Role

You will be the first point of contact for Brunelcare colleagues with IT support queries.

Administer the helpdesk, ensuring that all requests received via phone, email or other communication methods are logged and prioritised.

Escalate tickets to other team members where appropriate to ensure service requirements are met.

Administer and maintain all account directories, onboarding new starters, offboarding leavers, processing changes, etc.

Maintain the IT asset register

Setup, manage and support Brunelcare’s Laptops, PC’s, mobile phones, tablets, iPads and smart devices.

Support the wider IT Team with system upgrades and projects as required.

Provide ad-hoc training and advice to colleagues on IT hardware and software

A Full UK Driving Licence would be advantageous to facilitate ad-hoc trips to other sites if needed

About You

Able to build strong working relationships and give accurate, high quality advice to end-users with varying levels of IT knowledge

Outcome focused to meet company service standards and turnaround times

A confident and clear communicator in face to face, email and telephone discussions is a must and experience of providing advice or support to others is highly desirable

Strong computer and administrative skills and knowledge of using G Suite (Gmail, Docs, Sheets, Drive) is desirable but not essential as full training can be given.

Experience within an IT or customer service role would be an advantage but is not essential as full training will be provided.

Job benefits

Competitive rates of pay

Following successful competition of probation there is scope for the role to be worked from home one day per week.

Equivalent to 22 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 25 after 5 years’ service (pro-rata)

Access to the Blue Light Discount Card, offering online and high street discounts

• New Benefit
• Fully funded healthcare cash plan scheme

Comprehensive and flexible induction provided, with ongoing training and development opportunities to support your career progression

200 Refer-a-Friend reward

Company Sick Pay - linked to length of service

Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available

Cycle to Work Scheme

Free enhanced DBS Check

About Us

For over 80 years Brunelcare have been at the forefront of developing ways for people to stay as independent as possible, creating great communities to live, work and thrive in. We are a Charity that provides high quality housing, care and support for older people across Bristol, South Gloucestershire and Somerset.

Please be aware this vacancy may be closed before the closing date listed if sufficient applications are received so please apply at your earliest opportunity.

Please Note : If you are invited to attend an interview you will be asked to bring documents to allow us to undertake a DBS check and to confirm your right to work status. The documents required will be communicated to you by the hiring manager when booking your interview. Any copies of documents taken will be destroyed in line with our document retention and GDPR guidelines.