Analyst - Capacity Planning, Network Capacity Management

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and visionary people.

Amazon Transportation Services (ATS) is looking for a passionate, analytical and resourceful person who will support Network Capacity Management (NCM) in capacity planning functions in the EU Middle Mile transportation network. The team provides our network with cost-optimal and flexible capacity solutions for operations and ensures to scale for seasonal peak demand increases.

In this role, you will drive customer experience by directly influencing development, planning and execution of production planning cycles to ensure robust and cost optimal labor plans. You are constantly monitoring, evaluating and challenging planning inputs and provide data-driven insights to improve our performance in this fast-growing business.

The role will require quickly learning operations to understand key performance indicators (KPIs) and gaining proficiency with Amazon systems in order to conduct efficient planning and analyses. You will be working closely with business partners, stakeholders, and other teams across transportation to reduce cost, while improving customer experience.

We are looking for a passionate, analytical and resourceful person who will be able to demonstrate exceptional customer experience, a high level of motivation, and an ability to manage relations with multiple stakeholders. You are a person who enjoys operating in a dynamic, fast changing environment and using data to identify and address key risks helping to develop efficient customer centric solutions. The ideal candidate has experience in production planning / labor planning and passion to relentlessly dive deep and improve the accuracy and efficiency of the planning process.

Key job responsibilities

• Building short- and medium-term operational capacity plans to optimize cost and service associated with staffing
• Analyzing planning gaps / deviations and translate them into actionable items to improve future plans
• Interacting with business teams (e.g. finance, forecasting) to validate and challenge inputs variables using a data-driven approach
• Focusing on controllership, driving continuous improvement and standardization of processes, including implementation of planning best practices and automation initiatives.
• Communicating complex analysis, insights and results to senior leadership to influence and support tactical and strategic business decisions
• Working with a variety of data sources, being able to identify incomplete or inaccurate data, identifying root causes, escalating discrepancies, partnering on the resolution and executing fixes
• Analyzing and solving business problems related to data deviations through identifying root causes, driving corrective-actions and implementing processes and mechanism to insist on highest standards
• Participating in global operational and production planning initiatives and projects to identify and adjust to growing business needs

A day in the life

Every day, you’ll focus on our business objectives – from improving efficiency to increasing reliability – and find creative ways to make these happen. You’ll be part of a team driving major projects to standardise our processes and make improvements to our operations. That will involve being in regular contact with senior management and a wider group of stakeholders to define the project requirements and update them on status, risks, and impacts. You’ll also create communication plans to bring everyone up to speed with the new processes you implement.

As a Capacity Planning Manager, you’ll be the expert in charge of spotting the problems, seeing the gaps and inefficiencies, and creating solutions. Deep diving into data will help you find those challenges and keep track of the effectiveness of your improvements.

About the team

Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

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