Customer Service Representative

Overview

This role is responsible for dealing with emails and telephone calls made by investors / clients in a timely manner adhering to regulations.

Key Accountabilities and Main Responsibilities

• Responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations
• Prioritise queries and correspond with other departments when necessary to determine the root cause
• Type and administer correspondence to clients / investors meeting deadlines
• Ensure quality and accuracy in all correspondence with customers and investors

Experience & Personal Attributes