Customer Experience Specialist - Part Time 35602

Position Title : Customer Experience Specialist Part Time

Position Type : Regular PartTime

Position Location : Scarborough

Requisition ID : 35602

Customer Experience Specialist Part Time

Theres nothing beige about McCain

Except our potatoes and were extremely passionate about them.

When you join McCain youll be joining the biggest player in the frozen potato game bringing people together around the nation for over 60 years by sharing simple delicious planet friendly food.

Weve partnered with thousands of the countrys supermarkets pubs restaurants hospitals and schools to change the way people see the humble spud. Its all about elevation and creating something better.

So come and make your career at McCain Foods.

About the role

To be an ambassador and voice of McCain conversing with our customers through multiple communication channels to provide the best possible service to those who reach out to us with feedback. A tech savvy subject matter expert who strives to always protect the brand and business.

Effectively portray the McCain brand values and personality through all forms of communication channels whilst also seeking to understand their behaviour / mindset

Consistently exercise diplomacy discretion and confidentiality assessing situations and using knowledge to take the correct action towards resolution

Ability to quickly ascertain which cases can be swiftly resolved and those which require further escalation

Prioritise own workload and work across multiple social media contact channels and brands / McCain business units.

Confidentially communication reactively and proactively engage with customers within all social media channels

Liaise with relevant key internal and external stakeholders to investigate and resolve queries

Reporting Analysis including identifying common trends and themes in feedback and identifying solutions to reduce these

Actively contribute to team development and knowledge sharing striving to identify efficiencies and new effective ways of working

Adaptability in processing all queries coming through to McCain from consumers and wider business contacts (McDonalds)

About you

Experience of dealing directly with customers via multiple channels including social media in a fast paced environment

Ability to work on own and use initiative whilst being part of a team

Experience in a similar customer facing role.

Experience of adopting a flexible approach to meet the needs of the business and the customer

Highly competent in the use of Outlook Office and Social Media Platforms

Desire to continuously learn develop retain and share knowledge

Whats in it for me

Although we do encourage you to taste the goods youll be pleased to know we dont pay you in chips. For working hard youll also get a great salary and some pretty good benefits including :

An excellent pension where we will pay double what you do up to a maximum of 12 of your pay

Flexible holidays where you can buy & sell up to 5 days holiday per year

Optional health cash plan

Cycle to work scheme

Chips In Volunteering Day Off to make a positive impact tothe longterm development of McCain communitiesacross the globe

And of course being part of a Global business there are great opportunities to shine / thrive should you wish to relocate in the future. We have an impressive 5 year growth plan that presents development & progression opportunities for those who seek it out.

WHERE YOULL WORK : Experience Centre :

Being in the office every single day is a thing of the past. Here at McCain we champion hybrid working. This means we dont have a set expectation of exactly when you need to be in the office however we do encourage our fulltime officebased people to connect in person with others for around half of their working time as thats the best way for us to build and maintain our connections. Our head office (Customer Experience Centre) is on the outskirts of Scarborough 1.5 hours away from Leeds City Centre and about an hour from York. We have lots of colleagues who travel to and from our Experience Centre (even if it is just for a good coffee! and because hybrid really does mean hybrid at McCain they get the opportunity to collaborate with their colleagues when theyre in the office and balance that with working from home to ensure they get a good lifework balance.

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse antiracist inclusive meritbased and equitable workplace. As a global familyowned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity resilience and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms) please let us know and we will work with you to meet your needs.

Your privacy is important to us. By submitting personal data or information to us you agree this will be handled in accordance with the Global Privacy Policy

Job Family : Customer Service

Division : GB Marketing

Department : Customer Relations

Location(s) : GB United Kingdom : England : Scarborough

Company : McCain Foods (G.B. Ltd

Required Experience :

Unclear Seniority

Key Skills

Bidding,Apps,Benefits,Corporate Recruitment,Android Development

Employment Type : Part-Time

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1