Customer Support Co-ordinator

Customer Support Co-ordinator Birchwood c£30,000

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

Due to continued expansion, this well-established global organisation requires aCustomer Support co-ordinator to join their team in Birchwood.

Working hours : 9am-5pm (Monday to Friday)

Free Parking

Hybrid working after probation

Increased pension contribution from employer

25 days Holiday + Bank Holidays + Birthday off

YOUR NEW ROLE

Responsible for the continuous flow of information between UK and global teams

Responding to queries from global customer service team

Responding to queries from customers and colleagues via email and telephone

Managing a busy email inbox Handling queries and forwarding to relevant departments

Setting up new customer accounts on SAP

Investigating invoice queries

Liaising with accounts department and checking new customers credit

Sending quotes / contract renewals to customers

Raising credit reports for any incorrectly charged products

Producing monthly contract renewals

Skills required :

Strong working knowledge of MS Outlook, Word and Excel essential.

Has initiative and diligence with a high level of accuracy.

Proven administration experience

Excellent communication skills, with the ability to communicate with global customer base

Knowledge of SAP is advantageous.

For further information about this opportunity please call Ellie or Abbie at Forrest Recruitment for a confidential discussion on 01925 652 323. Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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