Housing Officer

Housing Officer - Temporary Contract

• Join a leading housing provider in South London as a Temporary Housing Officer
• We are seeking a highly skilled and experienced Housing Officer to join our dynamic customer services team on a temporary contract basis. As a Housing Officer, you will play a vital role in delivering high-quality services to our residents, ensuring that our homes are well-maintained and trusted by the community.
• About the Role :
• As a Temporary Housing Officer, you will be responsible for :
• Responding to general enquiries and providing advice to residents
• Processing mutual exchanges, successions, and other types of assignments
• Building effective relationships with residents and other stakeholders
• Collaborating with managing agents, the Resident Support Team, and other departments to address safeguarding issues and ensure residents receive necessary help
• Resolving maintenance issues with the Estate Standards Team
• Partnering with the Community Safety Team to log cases and conduct joint investigations
• Progressing tenancy enforcement action and managing legal cases with support from the Legal Team
• Conducting tenancy visits and ensuring issues such as repairs or safeguarding concerns are addressed
• Reviewing service charge bills and addressing any discrepancies
• Supporting the management of empty homes and collaborating with the Repair and Allocations Teams
• Conducting viewings and sign-ups, ensuring a seamless customer experience
• What We Offer :
• A competitive hourly rate of £24.93 (Ltd Rate)
• A 2.0 contract length
• 250 Training Allowance
• Dedicated Specialist Consultant
• Daily Payroll Runs
• Free Candidate Registrations
• Referral and Loyalty Bonus Schemes
• Sign Up Bonus
• Free Compliance Checks
• What You'll Need :
• A housing qualification or equivalent Housing Management knowledge (desirable)
• Experience working with managing agents
• Strong knowledge of tenancy management
• Ability to adapt in a dynamic environment, responding to emerging priorities
• Excellent relationship-building, interpersonal, and influencing skills
• Experience working to tight deadlines and delivering high-quality outputs
• Strong communication skills and the ability to engage with a variety of people
• Proficient in Word and Excel
• Commitment to confidentiality and data protection
• How to Apply :
• If you are eager to be part of a housing organisation's transformation and believe you have the skills and experience to succeed in this role, please apply with your CV to (url removed) or call (phone number removed)