Job summary

• Previous applicants need not reapply

Are you looking for a change of role or department?

We are looking for individuals whohave fantastic communication skills to work in this busy, challenging and rewarding must have a clear telephone voice, be computer literate, used to working under pressure and able to switch between tasks quickly and efficiently.

This role will commence at Band 2 whilst undergoing a supervised training period of up to 12 weeks within Switchboard to gain the administrative and technical experience required for the role. It may be possible for candidates to complete the training sooner dependent upon previous relevant successful completion of the In-house Training Programme, performance measures and they have demonstrated appropriate working practices based on Trust Values and behaviours, the post holder will then move to a permanent Band 3 post.

Please note, the department is unable to support a fixed shift pattern therefore candidates must be able to work a variable 24 / 7 rota pattern consisting of Earlies 06 : 30 - 14 : 30, Lates 14 : 30 - 22 : 30 and Nights 22 : 30 - 06 : 30.

Main duties of the job

This is a challenging, dynamic role for someone who enjoys using their own initiative to provide excellent customer service through a wide variety of tasks. The post holder will provide an efficient and reliable service operating the computerised telecommunications suite in support of our state-of-the art speech recognition software. Comprehensive and well-structured training will be provided. They will be expected to take every opportunity to work from established guidelines enabling them to give a professional and courteous service to all.

It's a busy varied role, in addition to answering calls you will be dealing with, but are not limited to, the administration and delivery of :

Create and issue temporary accounts for Locum Doctors and Agency nurses when required.

Receive calls for emergency resuscitation teams and relay, via our bleep system, where assistance is required.

First point of contact for Major Incident episodes.

First point of contact for Fire Alarms with the responsibility of contacting the Fire Brigade to ensure fire engines are deployed and directed to the site of the fire.

Real Time Admissions Clerk, this involves admitting patients, via PCS, to the various wards at the hospital.

About us

At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

Job description

Job responsibilities

Candidates will commence on a Band 2, upon successful completion of Switchboards in house training programme your salary will increase to a Band 3.

During the training period the post holder will be supervised at all times, they will be signed off tasks as and when they reach the required level of skill / knowledge. Once fully trained the post holder will be competent to carry out all tasks without supervision.

For more information please see the job description attached.

This job description gives only the principal duties and responsibilities of the post and the post holder may be required to perform other ad hoc duties. This job description is subject to review in accordance with any change in Trust policy or future development.

Person Specification

Experience

Essential

Desirable