Customer Support Advisors

Together with our client based on the outskirts of Cambridge we are looking for two Customer Support Advisors to join their growing team. One position is permanent and full time, the other is full time and initially on a 12 month FTC for maternity cover, although as they are in a growth phase this could become a permanent position too!

This role forms part of their central customer support team which is the hub of the business. It requires an individual that can multi task, deal with a high volume of work in an effective but accurate manner and one who can provide excellent customer care at all times.

This is a busy function that deals with all customer orders, customer quotations, customer queries and customer complaints via telephone, e-mail and on-line chats. It requires an understanding that “the more we can do now” and “deliver today”, the better our customers will feel. Tomorrow is too late.

The objective would be to have :

• All orders accurately added to SAP same day
• All quote requests completed for Export and Service as required
• All calls answered within 3 rings
• All web chats answered quickly
• All queries and complaints dealt with the same day they arrive

Key tasks