Customer Services Coordinator

Customer Services Coordinator

Your new company

Hays are working with a growing Manufacturing business based in Telford who are looking for a Customer Services Coordinator on a permanent basis. This company is looking for a dedicated and dynamic Customer Support Office Administrator to join their very friendly team on a permanent basis.

Your new role

As a Customer Services Administrator, your role will involve :

• Quotation Management : Handle service visit and spares quotations.
• Order Management : Manage purchase orders and requisitions.
• Documentation : Ensure proper filing and storage of documents.
• Inventory Control : Work closely with the Stores Department to manage stock and inventory.
• Spare Part Processing : Schedule and process spare parts.
• Invoice Management : Oversee invoice processing.
• Database Updating : Keep our databases up-to-date.
• Travel Coordination : Book travel and accommodation for engineers.
• Administrative Support : Assist engineers with documentation and administrative tasks.
• Help Desk Assistance : Support the Customer Support Help Desk with call handling, scheduling, and job number allocation.
• Global Support : Occasionally support different time zones outside of normal working hours.
• Reporting : Report to the UK Customer Service Office Manager.
• Compliance : Adhere to the company's QMS procedures and processes.

What you'll need to succeed

In order to be considered for this role you will need experience in the following :

What you'll get in return

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.