IT Service Incident Analyst II

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver bestinclass payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Job Statement

TSYS are recruiting for the role of IT Service & Incident Management Analyst to join our expanding Global team

Who are we

We are a group of problem solvers ready to rapidly react to emerging issues and thrive in a fastpaced environment. We couple our analytical skill and mindset with excellent communication skills in order to deliver an exceptional client experience and solutions for TSYS clients and their customer

What motivates us

Our people feel motivated when skills and professionalism are called upon to solve a big problem be it a complex issue or high stakes scenario. We feel empowered when we are responsible for and trusted to do the right thing to ensure a great outcome for a client.

Without a highly functional incident management operation ready to come to our clients assistance when they are most in need the revenue client satisfaction and growth TSYS provides to clients would not be possible.

What are we looking for

Essential

Effective problemsolving abilities / analytical skills

Excellent communication and literacy skills

Ability to work efficiently as both a member of a team as well as an individual

Ability to prioritise workloads and manage conflicting deliverables

A flexible approach is required to respond to variable workloads that may require additional hours to be worked. The role will require participation in a rota providing 24hour oncall out of hours support (following completion of relevant training and / or probation)

Preferable

Educated to degree level or equivalent in an analytical or numeracy related subject

Experience in the credit card or Financial Services industry

Previous experience of working in a client focused / customer service environment

Experience of working to service level agreements

Role Responsibilities

Ownership of incident and question tickets with a requirement to investigate and resolve these within specific turnaround times

Develop knowledge of the Payment Services industry and TSYS systems and products

Cultivate client and internal TSYS stakeholder relationships

Supporting clients out of hours ensuring essential services are functioning

What are the rewards

After joining as an Analyst we will provide the foundations tools and support for you to enable personal development and growth. We recognise talent and there are career advancement opportunities to Senior Analyst Specialist Consultant and / or Leadership roles.

Progression opportunities do not stop there Incident Management is recognised across the whole of our business as an exceptional developer of people.

If this advert resonates and matches your own career aspirations please do take the time to apply we would love to hear from you.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .

Required Experience :

Key Skills

Information Technology,Contract Attorney,Fire Alarm,Catia,Asic

Employment Type : Full-Time

Experience : years

Vacancy : 1