Customer Service Administrator

Job : Customer Service Advisor (B2B)Location : Mitcheldean, fully office based, MUST be a driver due to remote locationSalary : to £26,400Job Type : Full-time, Permanent (9am - 5pm, office based)About Us : Global CTS are working with a dynamic and growing Financial B2B company who are dedicated to providing top-quality products / services to their clients. Their success is built on strong relationships, outstanding service, and a commitment to excellence. We are looking for a passionate and proactive Customer Service Advisor to join their team and play a key role in delivering exceptional service to their valued business clients.The Role : As a Customer Service Advisor, you will be the first point of contact for B2B clients, ensuring they receive outstanding support and assistance. This role requires a strong sense of accountability, a proactive approach, and a genuine passion for building long-term relationships with customers. You will be responsible for managing client queries, resolving issues efficiently, and ensuring customer satisfaction at every stage of their journey.Key Responsibilities :

• Build and maintain strong, long-term relationships with business clients
• Take full ownership of customer inquiries and ensure timely and effective resolutions
• Work collaboratively with internal teams to ensure seamless service delivery
• Identify opportunities to enhance customer experience and drive improvement
• Maintain accurate records of client interactions and follow up as needed
• Support the sales and account management teams by providing key customer insightsAbout You :
• Proven experience in a customer service role, ideally within a B2B environment
• Strong interpersonal and communication skills with a customer-first mindset
• Ability to take ownership and accountability for customer issues
• A proactive and solutions-oriented approach
• Excellent problem-solving skills with a keen attention to detail
• Ability to work collaboratively within a team while also being self-motivated
• Experience using CRM systems and other customer service tools is an advantageWhat We Offer :
• A competitive salary and benefits package
• A supportive and dynamic working environment
• Opportunities for professional growth and career development
• The chance to be part of a company that values strong, long-term client relationshipsIf you are passionate about customer service and want to be part of a team that truly values its clients, we’d love to hear from you!Join us in delivering exceptional service and making a real impact in the B2B sector