Operations Executive

About Our Client

A well known travel company in Woking.

Job Description

• Ensure phone calls to department are answered promptly.
• Ensure emails are responded to in a timely and supportive manner.
• Assist with Operations tasks and projects when required
• Liaise and work with our key stake holders to resolve queries within a timely manner
• Provide High level reporting for stake holders when required
• Attend weekly / Monthly Operations Meetings and ensure all issues are escalated accordingly to reporting manager.
• Administration of new membership files, including system set up
• Ensuring members have up to date insurance and chasing for renewals at expiry.
• Arrange documentation and forms for any changes to current members
• Process Supplier Failure Cover applications within the SLA
• Data Entry of Monthly Returns
• Compiling reports for outstanding returns & chasing outstanding returns
• Identifying concerns with Members and follow these through to resolution or escalation to the risk team.
• Analysis of members trust accounts to identify any risks or concerns
• Action any amendments of specific insurance policies within the 48 hour timeframe
• To understand the Trustee online PRF process and support the trustee team and Members when required.
• Support the set-up process for new members

The Successful Applicant

• Takes responsibility for their work
• Pro-active approach
• Confident decision maker with exceptional problem solving skills
• Strong attention to detail
• Multitasker with ability to prioritise issues using own initiative, exercising sound judgement
• Good IT skills, able to use systems to maintain high levels of accuracy
• Strong interpersonal skills
• Excellent communication skills, both verbal and written.
• Ability to confidently liaise with colleagues and external contacts across all levels.

What's on Offer

Competetive SalaryWorking for a well established travel company