Customer Service Advisor

Customer Service AdvisorStart Date : ASAPLocation : Red Lodge, SuffolkHours : Monday – Fridy 08 : 00-17 : 30Salary : £Negotiable DOEDuration : Ongoing – TemporaryWe are currently supporting a temporary opportunity and seeking a reliable and proactive candidate to assist in this role.The position requires strong attention to detail, excellent organisational skills, and the ability to work both independently and as part of a team. The successful candidate will be expected to hit the ground running and provide valuable support from day one.Who are we?We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our wonderful client base.Duties :

• Communicate with customers via phone and email regarding bookings slots and delivery dates.
• Resolve any customer queries and complaints, recognising when complaints need to be escalated to management
• To monitor and manage orders received via our client’s website and answer live chat queries from school contacts where applicable.
• To ensure that the processes, policies and procedures used are as specified within the company guidelines.
• Liaising with warehouse and logistics departments
• To meet team objectives and KPIs and follow new processes to continually improve.
• To process sample product requests for customers and the Account Managers.Skills Required :
• Computer literate and technically competent using web sites, web applications, e-commerce and ERP systems (SAP).
• Strong understanding of the needs of customers and clients
• Excellent communication skills
• Strong communication skills both written and verbal
• Demonstrate high levels of attention to detail
• Display exceptional interpersonal skills, particularly when interacting with customers on the phoneIf you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Business for this Temporary vacancy