Consumer Investment Senior Supervisor, Peer-to-Peer & Crowdfunding

Salary : National up to £64,000 and London up to £70,400

Are you interested in the opportunity to use your experience to develop understanding of how Peer-to-Peer (P2P) and Crowdfunding firms service customers, and take assertive action that improves the way firms in these portfolios operate, delivering better outcomes for consumers?

We are recruiting for a Senior Supervisor to join the P2P and Crowdfunding team in the Investment Platforms and SIPP Operators (IPSO) Department.

The IPSO department is part of the Consumer Investments (CI) Directorate at the Financial Conduct Authority. The P2P and Crowdfunding team’s priority is to ensure consumer interests are central to the firms within each of these portfolios. We reduce harm to consumers, in particular, harm arising from unsuitable high-risk investments, fraud, operational & financial resilience issues, and disorderly firm failure.

A key consideration in our future supervision of firms will be how we test ‘consumer outcomes’ of firms from their implementation of the Consumer Duty which sets a higher level of consumer protection in retail financial markets for firms to adhere to.

Firms are already bound by our rules to treat customers fairly and whilst many firms are delivering the right outcomes for consumers, we have evidence of practices that cause consumer harm, including firms providing information which is misleadingly presented or difficult for consumers to understand, hindering their ability to properly assess the product / service.

We are expanding our existing rules to ensure firms provide a higher level of consumer protection consistently which will enable consumers to get good outcomes. Consumer Duty will drive a shift in culture and firm behaviours, meaning that consumers get products and services that are fit for purpose.

What you will be doing (the role)

You will support the team to deliver P2P and Crowdfunding portfolio strategies. This will involve supervising and carrying out proactive- and reactive-casework, along with projects on the firms in those portfolios. The work of this team supports the overall Consumer Investments’ and FCA Strategies to mitigate harm and ensure consumers can invest with confidence.

You will be responsible for :

• Analysing the business models & strategies of firms, identifying how conduct risks could cause harm to consumers and / or markets
• Developing and delivering supervision and mitigation strategies, setting clear expectations to firms, influencing, persuading and where appropriate, using formal powers to change conduct behaviour to deliver better outcomes for consumers
• Making sound judgements that solve problems identified through evidence-based analysis, from information and data about firms and wider industry issues
• Developing constructive working relationships with senior management in the firms we supervise
• Delivering targeted and effective communications to key stakeholders, internally and externally

What will you get from the role?

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are :

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.

The skills and experience you will have

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, who best meet the minimum criteria for a role.

Minimum

Essential

About the FCA

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here.

The FCA's Values & Diversity

Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our Senior Associate - Regulatory role.

Flexible working

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we won’t judge you for asking.

Multi-location

As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from.

Useful information

Applications for this role close at 23 : 59 on Monday 8th July 2024

This role is graded as Senior Associate – Regulatory

What to expect from our interview process

All applications will be reviewed once the advert has closed.

Shortlisted candidates will be invited for a 60-min competency-based interview and if you’re successful, there will be a presentation round.

Got a question?

If you are interested in learning more about the role please contact :

For Internal applicants, please contact Cheryl Cheung at k

For External applicants, please contact Aaron Ward at k

Application support

We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.

If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible.

Please note – Applications must be submitted through our online portal. Applications sent via email will not be accepted.