Customer Service Representative

The Petrotec Group history began in Portugal, in 1983. Over the years we have been following an ambitious path, coupled with an investment and innovation strategy that has contributed to the company's strong reputation and international expansion.We have become one of the main players in the market, working directly in 8 countries and with distributors in more than 84 countries, incorporating 20 companies. The Petrotec Group includes a group of companies, whose activity is focused on the production, marketing and technical assistance for equipment and systems for the storage, distribution and retail areas of the oil and non-oil industry.Our strong identity and culture of ambition is due to the people who constitute this team and that is why we promote unique know-how, experience, talent and, above all, passion in each gesture. This is the only way we can grow daily. In the Petrotec Group we do not only promote competence, we also fuel values such as excellence, trust and stability and we commit ourselves to giving our more than 1100 employees the opportunity to evolve in their individual and career skills. This allows us to achieve the best results every day for than 40 years.Petroassist UK Ltd is part of the Petrotec Group of Companies. We are a nationwide sales, service and installation business, selling and maintaining a range of forecourt equipment including Fuel Pumps, EV Charging, Payment Terminals, Tank Gauges, EPOS, Car Wash & Valeting and other ancillary equipment.In addition to the usual duties carried out in the CSR role, the successful candidate will be responsible for the following tasks : Job Responsibilites

• Log calls from customers or facility management companies on Service Management System
• Provide call updates to customer as required
• Co-ordination of the service activities in a specified region including :
• Notify of Service Engineers of fault calls and call chases and advise of completion deadlines
• Updating of Service Management System
• Ordering of spare parts via Service Management System
• Booking appointments with external agencies
• Liaison with Regional Operations Manager
• Update customer service support systems
• Completion of customer reporting information
• Diarising of appointments for future field activities
• Co-ordinating Service activities with other functional departments
• Processing / filing of service related administrationPersonal AttributesA proven communicator, the successful candidate will maintain the highest personal working standards and performance with emphasis on customer facing abilities. The successful candidate must also possess self-motivation, enthusiasm, and positive attitude and perform as a team player.
• Excellent customer service skills
• Excellent administrative and organisation skills
• Strong interpersonal skills, ability to communicate well via telephone
• Assertive
• Ability to work independently within a strong cohesive team
• PC literate
• FlexibleQualification Requirements
• High School Education
• Experience with in customer service environment
• Flexible approach to working hours (weekend working required on a rota basis)