Sales Team Leader

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Reporting to the Domestic Sales Manager the Team Leader - Domestic Sales role is a key leadership role covering all aspects of our domestic sales function, specifically focused at growing the business both in terms of market share and profitability. Managing and leading a team of Domestics Sales personnel, and working with the Operations teams, they will be responsible for ensuring their team work to the highest possible standards in sales delivery, customer service and health and safety.

Key responsibilities

• Supports the Sales Manager and performs management duties when the Sales Manager is absent or out of office including pricing and resource management
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Communicates deadlines and sales goals to team members
• Develops strategies to promote team member adherence to company processes and procedures
• Conducts team meetings to update members on best practices and continuing expectations
• Working to embed a health and safety focused culture across the sales team working in partnership with both operational and health and safety colleagues
• Responsibility for training, coaching, development and management of all the Team members, Assisting management with recruitment processes and new team member training
• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines with the Sales Manager
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
• Develop and maintain relationships with key domestic sales partners such as syndicate organisers
• Help Sales Manager in developing domestic sales strategies to support company goals for growth across the domestic market, including the requirement to upsell various products and services (e.g. Boiler Services) in addition to our core products
• Be actively involved on the phones taking orders, speaking with customers and to demonstrate ‘best in class’ sales and customer service levels to the team.

The Individual

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