Order Processor, Office based in Huntingdon - UK

Order Processor - Office based in our Huntingdon Office Location : Huntingdon, UK Highly Competitive Salary + Excellent Benefits + Career Enhancement Reporting Logistics Manager, EU Whilst we would relish having someone with SAP and Order Entry experience (order creation, order release, shipping, order change management), this isn’t the key criteria, this is an chance for someone with detail focus, positive and energetic disposition, experienced in solving problems and overcoming challenges to work with our UK Customer Service, Sales, Service and HQ team (China) – this really is a position where the right work ethic and adaptability is crucial. In a business with a significant growth trajectory as ours, passion to be the very best is vital, we provide training, and whilst you will be autonomous in your role, there is ample support from our friendly and fun Operations team in Huntingdon, some of whom, have done this role before so can really help your learning. Alongside this, you will also have interaction our China colleagues in HQ. Your responsibilities : Provide order fulfilment services to Mindray UK customers (internal and external), in volume of up to per day, including order reasonability reviewing, order commitment, and shipment arrangement, continuously optimize the entire process of order management and monitor it; Manage the order execution process to make sure the orders are achieved delivery base on commitment date (ETA); Manage the order resource allocation base on the priority list that UK customer service team provide. Informs UK customer service teams of order lead times, shipping dates and related product issues for past, current, and future orders. Creates picking lists for all released sales orders from direct customers, distributors or local offices in a timely fashion. Follow up with UK - logistics or local third-party vendor orders in co-operation with our material planning department. Creates reports for logistic and sales management, for example delivery forecast reports or delivery time reports. These reports are created using SAP (50%), Excel (50%) and PowerPoint (occasionally) Checks the possibility of rework using SAP. Rework means changing the configuration of a product to make it compatible for an open order. Physical rework will be done by technicians. All paperwork must be handled by the order processor. Check availability of local stocks for internal stock transfers using the SAP system Creates and emails software keys using a restricted Mindray website. Contact with forwarders such as TNT, Cargo Partner, Rhenus and BF Logistics whenever there’s issues with deliveries. Continuous liaison with our third party logistics business to ensure delay speed and understand and overcome challenges with orders. Ongoing interaction with UK Customer Service to provide accurate ETA information for them to share with our customers. Support our warehouse team with the day-to-day SAP and TNT issues. What are we looking for in you? Most important is your work ethic, attention to detail, organisation and communication skills We are looking for someone that will work at pace alongside our UK Customer Service team Preferably solid experience of SAP, familiarized with office tools (work, excel and PowerPoint), however we are happy to train, the right character is more important Ability to drive customer satisfaction Excellent sense of adaptation to fast – growing environment confronting exciting challenges Innovative, finding solutions to complex challenges as well as exceptional capability of stress management Good sense of efficiency and priority tasks management Fluent in English Well organised and able to function independently with limited supervision Ability to work in the UK office without the requirement of company sponsorship What’s in it for you? This is an exciting position for candidates that are really looking to touch every part of our business, wanting autonomy, accountability and responsibility, you are going to be critical in the success of our delivery through your best practice processes brought to Mindray, for this you will be well rewarded with a strong work / life balance, competitive salary, excellent benefits, a highly inclusive and diverse environment and opportunities for future career development in many areas. Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long term working relationship. With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial, career with Mindray, in a culture that values honesty and fun! Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers. Follow us on LinkedIn Tweet us on Twitter @MindrayGlobal Check out our YouTube Page