Customer Service Advisor

Where : Cardiff

Full time : Permanent

Salary : £25,087 rising to £25,684 at 9 months inrole, plusincentives

Hourly Rate : £12.82

Are you someone that has a wealth of life experiencewhich could help you navigate challenging situations? This could beresilience from raising a family, or the life skills you’ve builtup from years of building relationships with those around you. Ifso, you have the transferrable skills to succeed in a CustomerService Billing role withEE.

Why not use your skills to make a difference andjoin our Billing Team in Cardiff. We need people like you to speakwith our customers over the phone about their account, listen totheir needs and work together to find the best possibleoutcome.

We understand that life never stands still, and likemost roles within EE, this opportunity is designed with flexibilityin mind. We’re here to support you in being successful, meaningwe’ll do everything we can to make sure you don’t miss thatappointment, or can look after your family in an emergency. Just afew ways we’re doing this include giving you the opportunity toschedule your own breaks and banking time, and the option ofoccasional homeworking.

What’s in it foryou?

• A great starting salary of £25,087 rising to£25,682 after 9 months of being here, plus incentives andbonuses.
• Online GP – Giving you access to a GP viatelephone or video 24 / 7 for both you and your immediate family,fully funded byus
• Market leading paid carer’s leave, up to 2weeks off for carers to give that bit of extra support to ourcolleagues who are caring for family or friends who are disabled,ill orelderly
• Family Leave - Equalised maternity,paternity, and adoption leave and it gives all parents 18 weeksfull pay and 8 weeks half pay in the first year however they chooseto grow theirfamily
• Huge discounts of EE & BT productsincluding your Mobile and Broadband – savingyou hundreds of pounds everyyear
• Support in carving your own career path. Weare passionate about developing our people and we’ll support you inachieving the career youwant
• Season Ticket Travel Loan – Giving you thefunds to pay for your travel to and from work up front, making adifference where itcounts
• Volunteering days, so you can give back toyour localcommunity
• Optional Private Healthcare and Dental, toprotect you and yourfamily