Smart Energy Engineer - Northallerton

Role OVOView

Locations : Field Based Darlington / Northallerton / Catterick / Bernard Castle (DL) Richmond (KT)

Team : Field Engineering & Support

Salary banding : 35950

Experience : Experience Fully Qualified Smart Energy Engineer

Working pattern : FullTime

Reporting to : Smart Team Manager

Sponsorship : Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words : Customer Centric Specialist Rewarding

Top 3 qualities for this role : Communication Safety Originated / Technical & Resilience

Everyone belongs at OVO

At OVO we are on a mission to solve one of humanitys biggest challenges the climate crisis. And we know it takes all of us to change the world. Thats why we need diverse people from all abilities gender identities ethnicities ages sexual orientations life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So naturally the team youll be joining plays a gigantic role in making that happen. Heres how :

Were offering an exciting opportunity to join Ovo as a qualified Smart Energy Engineer. As a Smart Energy Engineer youll be working at customers homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.

At OVO we want to work towards zero carbon living by giving people a tangible understanding of their carbon footprint and clear ways to reduce it using technology to drive progress. Metering is right at the center of providing customers with the inspiration information products and tools they need to take their homes and cars on the journey to zero carbon.

This role in a nutshell :

You will play a key role in supporting our customers and OVO onto the path of Zero Carbon by visiting our customers offering amazing Customer Service Carrying out Smart installs and offering fantastic energy efficiency.

You will report directly into the Metering Team Manager. As a team you will hold responsibility for safely carrying out smart metering installations and maintenance fantastic customer service & offering fantastic energy efficiency to our customers.

Youll be working 42.5 Hours per week based in one of the areas above some travel may be required for training Team connections and to support our customer demand. The role also involves driving one of our fabulous EV vans for work purposes only.

You must be able to communicate clearly and concisely demonstrating sound decision making skills. You will act as a problem solver and resolver someone who takes responsibility for their work and constantly drives positive outcomes.

Your key outcomes will be :

• Being a passionate advocate of OVOs Plan Zero and energy efficiency youll deliver the highest possible level of customer satisfaction by becoming a brand ambassador understanding how you can make a difference.
• Engaging with our customers on the benefits of smart meters including how to monitor and reduce their energy consumption.
• With support and coaching from mentors and your Manager you will continue to develop.
• Youll be responsible for the whole customer experience starting with ensuring you have the right materials stocked in your van a proactive approach to previsit communication whilst utilising strong technical skills to deliver exceptional service getting it right the first time.
• Adapt working methods to Installing Smart metering systems in a range of Customer environments. Identify where situations or conditions are to unsafe standards and take appropriate actions.
• Always look for opportunities to work collaboratively with your peers and colleagues whilst having a flexible and responsive approach to ensure we always deliver on our customers needs.
• Be a selfstarter and take ownership to work on your own initiative by regularly refreshing knowledge and your skills to ensure youre up to speed on all technical customer and procedural updates adopting and applying new skills and working practices to enhance safety member satisfaction and efficiency.
• Carry out risk assessments to ensure safety of yourself customer and their property. Use tools equipment and PPE in a safe and appropriate manner.
• Preferable experience on RTS / MRMM / THTC

Systems : Safety Culture Bybox Zeno Smartphone / handheld device

Youll be a successful Smart Energy Engineer here at OVO if you

Lets talk about whats in it for you

Well pay you 35950.

Youll be eligible for an ontarget bonus of 15. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVOand theres flex pay. Well give you 9 Flex Pay on top of your salary 4 of this is auto enrolled into your pension and the remaining 5 is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits including our green benefits which weve put at the heart of our offering add to your pension or even take it as cash.

Heres a taster of whats on offer :

For starters youll get 34 days of holiday (including bank holidays).

For your health

With benefits like a healthcare cash plan or private medical insurance depending on your career level critical illness cover life assurance health assessments and more

For your wellbeing

With gym membership travel insurance workplace ISA will writing services dental insurance and more

For your lifestyle

With extra holiday buying discount dining home & tech loans and supporting your favourite charities with giveasyouearn donations

For your home

Get up to 400 towards any OVO Energy plan plus great discounts on solar smart thermostats and EV chargers

For your commute

Nab a great deal on ultralow emission car leasing plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people we need to listen to each others experiences and find ways to build a truly inclusive and diverse workplace. As part of this we have 8 Belonging Networks at OVO. Led by our people for our people so when you join OVO you can play a part big or small with any of the Networks. Its up to you.

Oh and one last thing...

Wed be thrilled if you tick off all our boxes yet we also believe its just as important we tick off all of yours. And if you think you have most of what were looking for but not every single thing go ahead and hit apply . Wed still love to hear from you!

If you have any additional requirements theres a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Key Skills

Business Development,Electrical Engineering,Management Experience,HVAC,Territory Management,Project Management,Quality Control,Contract Management,Budgeting,Program Development,Public Speaking,Contracts

Employment Type : Full Time

Experience : years

Vacancy : 1