Customer Service Advisor

About the Role

This is an exciting opportunity to join our dedicated Experian Consumer Service team where every day you will make a positive difference to the lives of our customers.

Using your strong communication and written skills you will guide customers through their Credit Report and Score queries. Youll have the chance to impress every time by delivering an exceptional customer experience and in return will receive ongoing development and career progression opportunities.

You will also

Support customers with queries through inbound telephone calls emails or our live webchat facility

Complete an average of 2530 customer calls per day

Provide a great and memorable customer experience

Understand regulatory requirements and remain compliant

Continue to develop knowledge

Qualifications :

Preferable previous call center experience

Experience delivering an outstanding customer experience

Experience working in a target environment

A high level of resilience communicating with customers

We will teach you the rest with our fantastic training programme and ongoing coaching.

Further details :

Full and Parttime roles available

Start date 16th June 2025 with face to face interviews during starting 6th May.

All roles will begin with initial 9 weeks of classroombased training running from 09 : 00AM 17 : 30PM at our office in NG2.

Follow completion of training this will move to a hybrid working model with 2 days per week in the office (Monday and Tuesday)

Rotational shift pattern Monday Saturday 8am / 7 : 15pm)

Internal Grade : G

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work / life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

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Remote Work : Employment Type :

Fulltime

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1