CUSTOMER SERVICE SPECIALIST – OFFICE BASED / OPTION TO WORK FROM HOME AFTER 3 MONTHS
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. TP is also ranked 25
in the Fortune World Best WorkplacesTM.
We have a fantastic opportunity for inbound customer service specialist for our Lloyds Banking Division campaign
Here is all you need to know…
- Start Date : 21st April 2025
- Salary : From £12.21 per hour
- Job Type : Full Time - Permanent
- Working Hours : 40 hours per week (including training)
Training hours 09 : 00am – 18 : 00pm Monday – Friday
Operational hrs after training - Fully flex 07.00 - 23.00 Mon - SunTraining : 2 weeks based in Glasgow, City Park.Joining the team : First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best.Here are our key benefits…
Perks at Work – Savings Discounts / Free Online ClassesHelp@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal AdviceCritical Illness – up to £10,000Cycle to Work SchemeEyecare support voucherHoliday Purchase SchemeLength of Service AwardsWorkplace PensionMonthly Inspire Awards – For the best of the bestRefer-A-Friend earns up to £1,200 for youMonthly Wellbeing WebinarsDedicated Employee Experience Progress – Here to support TP journeyWho we are looking for…
A professional, polite and courteous telephone mannerAbility to deliver excellent service with outgoing natureExcellent verbal communication skillsA good listener who can convey empathy, patience and understandingConfident and proactive to deal with difficult situations and conversationsConfident in having customer conversationsHigh levels of accuracy and attention to detailConfident in making decisionsSelf-motivated and able to affectively problem solveInterpersonal skillsBe driven to work towards achievable targetsWhat will my role involve…?
Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contactSupporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example : bank transfers, direct debits, and digital banking supportHelping customers that may be going through financial difficulty and debit card supportPromoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of servicesProblem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customersEnsure that all customers are supported in accordance with all regulatory requirements which aim to protect our customersEnsure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customerAbility to react fast when the day gets busy and handle a wide variety of different customers – excellent time managementIf you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
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