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Customer Service Manager
St. ModwenCopthorne30+ days ago
Salary
£50,000.00–£55,000.00 yearly
Job type
- Full-time
Job descriptionA background in a similar role within Construction, or working as an Assistant / Site / Project Manager with a builder, and looking for a change of career Full driving license, and willingness to travel to sites in West Sussex & Kent Fast thinking, customer focussed individual Ability to communicate well, and influence at all levels Starting basic salary of between £50-55k + bonus scheme Car or Car Allowance 25 days Annual Leave + Bank Holiday + Christmas Shutdown Fantastic suite of benefits including Private Healthcare, Private Pension, Life Cover
Responsibilities :
- Carry out quality assessments on technicians work, feeding back consistently to continually improve our service
- Carry out regular plot checks, ensuring defects are resolved before we hand over to the customer
- Work closely with the Head of Customer Service and other internal and external stakeholders
- Effectively manage and review In-House and NHBC data to better understand our customers
Requirements :
What We Offer :