Customer Service Manager

Responsibilities:

• Carry out quality assessments on technicians work, feeding back consistently to continually improve our service
• Carry out regular plot checks, ensuring defects are resolved before we hand over to the customer
• Work closely with the Head of Customer Service and other internal and external stakeholders
• Effectively manage and review In-House and NHBC data to better understand our customers

Requirements:

• A background in a similar role within Construction, or working as an Assistant / Site / Project Manager with a builder, and looking for a change of career
• Full driving license, and willingness to travel to sites in West Sussex & Kent
• Fast thinking, customer focussed individual
• Ability to communicate well, and influence at all levels

What We Offer:

• Starting basic salary of between £50-55k + bonus scheme
• Car or Car Allowance
• 25 days Annual Leave + Bank Holiday + Christmas Shutdown
• Fantastic suite of benefits including Private Healthcare, Private Pension, Life Cover