Loss Adjuster

Loss Adjuster

Here at Aviva, we are currently in the market for a Loss Adjuster – a home based position, visiting our customers in the London area. Therefore, to be considered, you must have a full UK driving license and reside in this region, as completing customer visits will an integral part of your role!

You will be responsible for providing a customer focused and cost-effective service by handling household claims from instruction to completion, within agreed financial authority limits. Your role will also involve reasonable travel across the UK and flexible working that may also include evenings and weekends.

A bit about the job :

As part of Aviva’s Technical Claims function, we’re looking for an experienced insurance professional, with a proven track record of handling high value and complex domestic claims.

We’re an in-house claims function for a market leading field claims service, delivering a hands-on bespoke service, managing all facets of a claim on a cradle to grave basis.

Skills and experience we’re looking for :

• You will ideally have experience in dealing with complex home claims, with exposure to losses in excess of £100.000
• Qualified to a minimum of Cert CII, with aspirations to progress to Dip CII, with comparative CILA qualifications accepted.
• Possess a deep knowledge of technical insurance principles, along with some experience of subrogation, underwriting practices and full ABI report writing.
• An understanding of building practices and regulations in relation to property reinstatements and tendering processes.
• Proven track record of managing claims cradle to grave with an intense focus on customer satisfaction and service.

What you’ll get for this role :

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone :

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.