Underwriting & Completions Consultant (Tier 2)

About the team

The Underwriting department supports the Bank by assessing the risk of lending and protecting the Bank against this risk and losses. With strong market knowledge, a diagnostic approach and ability to give dependable decisions, the team take a common sense approach to manual underwriting.

About Us

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.

What you will be doing

The key purpose of this role is to facilitate and progress mortgage applications to Completion, within the assigned mandate level, in line with the Bank’s operating procedures and policies and to be responsible for reviewing and responding to all post offer correspondence for long term lending applications. Ensuring that this is dealt with in a timely manner with no breaches of our lending policy. Work with the completions team members ensuring that completion dates are met.

Your responsibilities will include :

• To be responsible for delivering a high-quality service to brokers, solicitors and customers. To control the release of completion funds, ensuring customer funds reach solicitors in time for completion.
• Proactively deal with Solicitors, liaising with Legal & Compliance to ensure our interests are protected at all times.
• Where applicable, demonstrate ability to use a personal lending mandate appropriately across all lending streams with sound rationale and exemplary quality assurance.
• Communicate with intermediaries on declined cases, handle objections and provide objective feedback to any questions.
• Provide telephone support as required to ensure customer service standards are managed and maintained.
• Manage escalations and resolve technical queries from other team members.

In return for your commitment

We offer a base salary dependent on experience of between £25,000 - £27,000 and a competitive benefits package including :

Could you be the one?

We are looking for talented individuals who have the experience and knowledge set out below :

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.

If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.

Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

Software Powered by iCIMS