Claims Administrator, Inverclyde

Meraki Talent are supporting a global insurance firm who are looking to speak with customer-focused claims administrators for an ongoing project within the Greenock area of Inverclyde.

As a Claims Administrator, you will be responsible for processing all aspects of members' medical claims within a strict timescale.

Key duties will involve :

• Liaising with members via written and telephone correspondence
• Providing members with up-to-date and accurate information regarding their private medical scheme
• Being empathic to members throughout the process
• Answering general queries from members
• Processing claims paperwork
• Ensuring claims are settled within a set timeframe
• Ensuring in-house systems are up to date with accurate and relevant member data
• Ensuring member data is stored within GDPR guidelines

This is initially a temporary contract; however, it offers a strong opportunity to become permanent.

Applicants should have gained previous customer administration experience and be able to demonstrate a first-class customer experience.

Applicants should be aware of the working hours : 35 hours between Mon-Sunday 7am-11pm, which are on a 4-week rotational pattern. Shifts are 7am-3pm, 8am-4pm, 2pm-10pm, and 3pm-11pm. You will work 1 weekend in 4.

Our client is offering a hybrid approach to work after the initial training period.

Apply Now

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