Customer Account Administrator

Just Recruitment is working with a vibrant company built on the values of putting their clients first, providing the highest quality in service and a being a great team.

They have big growth plans and are looking for an ambitious and talented individual to join their growing team at their site in Earls Colne.

Duties include :

Customer Account Management :

Assisting with the onboarding of our new clients, working closely with the management team

Assisting management with client account health on our inhouse system

Support managers to build and maintain the client relationship

Assist the management team with new client campaigns and procedures to ensure successful implementation and delivery

Processing daily system errors

Uploading spreadsheets to internal systems

Providing software templates to clients

Providing clients with regular carrier and courier updates, updating internal software to reflect the changes

Escalating issues to the relevant managers

Other responsibilities will include :

Answering the telephone

Replying to emails

Meeting and greeting site visitors

Candidate experience and requirements :

An ability to learn new skills

A desire to expand your work-based knowledge

A desire to work in a team environment

Outstanding verbal and written communication skills

A passion to deliver outstanding customer service

A strong willingness to be helpfu...