Technical Support Engineer

Fancy a Support role with a difference?

Would you like to learn to code or maybe travel to client sites in Europe?

If you have good SQL knowledge (selecting, updating & deleting), SQL scripting, functions and stored procedures is desirable and ideally an interest in code (c#), then this could be the role for you.

The role / daily tasks include

Responding to, tracking incoming calls, emails and helpdesk enquiries (Jira)

Ensuring SLA response times are adhered to

SQL and .NET small development tasks - typically existing customer extensions / requests or fixes as a result of support calls

Report & dashboard generation using inhouse tools for customer deployment

The support team are typically involved in various installations and will work alongside developers and then on a hyper-care basis to support the knowledge transfer from development to support team.

The role is hybrid, with 3 days a week in the office, as well as a 24 / 7 support element, usually 2 days on and 10 days off.

The interview process is over 2 stages with a basic SQL test and a face to face meeting with the tech team.

Want to know more? Please send and up to date cv - interview to take place in the next two weeks.