Resident Liaison Officer

Role : Resident Liaison OfficerLocation : Chigwell | Site Based around LondonStart Date : 14 / 04 / 2025Duration : 12 weeks minimumRate : £14.50p / h PAYE + Holiday or £19.28 UmbrellaHours : 40 hrs p / w | Monday - Friday, 10 : 00 - 19 : 001st Step Solutions are working on behalf of one of the most innovative and fastest growing fire and electrical companies in the South-East of England, who are looking for a Resident Liaison Officer to work on sites across London.Duties :

• Arranging and booking appointments / visits to properties.
• Correspondence regarding access and resident concerns including home visits.
• Calling through booked appointments to confirm.
• Build strong relationships with residents.
• Coordinate between residents and office.
• Attend meetings & presentations for residents where required.
• Ensure information on vulnerable residents or those posing a risk is communicated in line with policy.
• Ensure proactive approach to identify vulnerable residents within programmes and communicate findings to office.
• Maintain effective communication channels with residents and office staff.
• Work with SMT and the Contracts team to drive forward the company's H&S strategy, modelling company values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture.Skills / Experience :
• Demonstrable previous experience working within Social Housing / Council Residential property management
• A calm, confident and adaptable communicator both in person, in writing and on the phone
• Strong face to face customer service experience
• Ability to engage effectively with diverse communities
• Equally happy working independently or as part of a team
• Highly proactive with a track
• Excellent time management and organisational skills
• Ability to handle a busy workload, under pressure and to strict deadlines
• Good general IT skills
• A full UK Cat B driving licence