Senior Customer Success Manager – SaaS

Join a fast-growing company in the SaaS space, with a reputation for innovation and employee progression. Having recently secured multimillion-pound investment, this company is expanding its product offerings and team, making it an exciting time to be part of their journey.

About the company

Rapidly growing SaaS business with a strong reputation for delivering impactful solutions

Recently received significant investment, driving product innovation and team growth

Known for a supportive culture where employees stay and progress in their careers

Opportunity to be part of a company making waves in its industry

About the role

Act as a strategic partner for high-value clients, ensuring long-term success and business growth

Lead key client interactions and communicate between internal teams and external clients to provide tailored solutions

Develop and execute strategic account plans to deliver short, medium, and long-term value for clients

Use data-driven insights to recommend optimizations and help clients maximize the value from the company’s solutions

Collaborate with internal teams to align company offerings with client needs, and help drive impactful results

Opportunity to manage a team of CSM's and career progression to Chief Client Officer, leading the Client Success department

About you

Strong commercial acumen with experience calculating ROI for high-value clients

Leadership experience, including managing teams and influencing internal stakeholders

Exceptional client relationship and stakeholder management skills

Proven ability to drive customer-centric initiatives and work on multiple high-pressure projects

Strong understanding of technology, with a proactive attitude towards learning and development

Experienced in presenting and influencing senior-level stakeholders, with excellent communication skills

Package

Salary up to £65,

Hybrid working model : 2-3 days a week in the office

A clear path for career progression path to Chief Client Officer, leading the Client Success department within next 3 years!