Customer Experience Assistant - Front of House

Customer Experience Assistant - Front of House

JOIN OUR TEAM AT ABERDEEN PERFORMING ARTS

Customer Experience Assistant – Front of House

Location : Aberdeen Performing Arts (His Majesty’s Theatre, The Music Hall, The Lemon Tree)

Salary : £12.60 per hour

Contract : Casual hours

Closing Date : 06 April 2025

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment? If so, we’d love to hear from you!

About Us

Aberdeen Performing Arts is a creative hub at the heart of city life. We run three iconic venues—His Majesty’s Theatre, the Music Hall, and The Lemon Tree—hosting world-class performances and vibrant festivals, including Granite Noir, True North, and Light the Blue. We take pride in providing exceptional customer experiences for every visitor.

About the Role

As a Customer Experience Assistant – Front of House, you’ll be a key part of our Front of House team, ensuring our audiences have a safe and enjoyable visit. You’ll provide a warm welcome, assist with seating, and uphold the highest standards of service across our venues. This role is casual in nature whereby you would provide monthly availability.

What You’ll Do

• Greet and assist customers, creating a friendly and welcoming atmosphere.
• Check tickets and help guests to their seats.
• Ensure customer safety by conducting pre-show and post-show checks.
• Sell programmes, merchandise, and refreshments.
• Answer customer enquiries with confidence and professionalism.
• Keep public areas clean and presentable.
• Support customers with access requirements.

About You

We’re looking for someone with :

Join Us!

If you love theatre, live events, and creating great customer experiences, we’d love to hear from you. Apply now to become part of our dynamic team!

For more information about us, and to apply online, visit this link . Alternatively, send your CV and covering letter (in a format which is most comfortable to you) which tells us :

You may wish to apply by video or audio instead of a cover letter and in addition to sending us your CV. To do this please ensure it is saved in an easily accessible format and send via a We Transfer link to [email protected]. Videos should be no longer than 5 minutes long (maximum). If you have access requirements or need additional support to apply or to progress your application, please let us know so we can help - this information will not be a factor in our decision making. We run a Guaranteed Interview Scheme, which offers disabled people or those who are care experienced a guaranteed interview, if they meet the essential criteria for the role. Please let us know in your application if you would like to be considered in the Guaranteed Interview Scheme.

We are an equal opportunities employer and are committed to the principle of diversity in all areas. In that spirit, applicants with diverse backgrounds, experiences, abilities, and perspectives are encouraged to apply.

This post does not meet the minimum requirements for visa sponsorship under the Skilled Worker Route. We are therefore unable to consider applicants for this post that require sponsorship to work in the UK.

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