Technical Support

Technical Support Technician - Coatings, Inks, Adhesives, PaintsLocation : South East England​Full training provided​Join a dynamic, industry-leading manufacturer at the forefront of polymer and coating innovation!Our clients success is driven by cutting-edge technology and a collaborative approach with customers worldwide. With substantial recent investments in state-of-the-art laboratories and production facilities, they’re primed to expand their global reach and meet increasing demand.They are seeking a highly motivated Technical Support Technician to provide technical support to customers in the UK, Europe and Worldwide. This role involves extensive international travel to provide on-site customer support, product training, and troubleshooting, alongside lab-based responsibilities at the UK facilities.If you have experience in coatings, inks or adhesives gained in industry with some customer interaction, this is the ideal role for you.Responsibilities :

• Customer Technical Support : Provide support to customers at product introduction phase or if resolving product related technical issues.
• Conduct pro-active customer visits to audit processes and ensure correct processing of products.
• Product related laboratory work : Support R&D and technical teams in new product development or existing product / process improvement activities.Candidate ProfileTechnical Experience : Lab-based formulation work and / or product related technical support in inks, coatings, adhesives, or paints.Education : STEM based A’ Levels or equivalent.Technical Skills :
• Strong problem-solving skills with the ability to troubleshoot process related issues.
• Proficient in interpreting technical specifications, datasheets, and manufacturing guidelines.
• Knowledge of quality control practices and product formulation work.Communication Skills :
• Excellent verbal and written communication skills for providing clear, concise technical feedback / results to customers and internal teams.Personal Attributes :
• Willing to travel frequently (40 - 50%) in the UK, EU and internationally.
• Strong interpersonal skills, capable of working with cross-functional teams and customers.
• Self-starter with the ability to handle multiple priorities and work in a fast-paced environment.
• Full UK licence and valid passport.
• You must have the right to work in the UK, sponsorship is not available.In return our client is offering a competitive salary, bonus and benefits package, with opportunities for career growth and development. Full training is provided.​Be part of a forward-thinking team, work on exciting projects, and contribute to innovations that shape industries around the world