Are you a customer service professional with a strong background in service aerospace customers? If so, are client who specialise in providing advanced components and systems for highly regulated industries would be interested in your skillset!This role is working as a member of the customer service team responsible for managing a nominated group of business customers. Key functions include managing the customer relationship acting as primary customer interface, leading regular customer business reviews and to manage, monitor and report on their associated order book, including driving the supply chain to deliver to customer requirements. Customer Service Representative - Benefits25 days holidayPrivate MedicalPension scheme up to 13%3x life assuranceCustomer Service Representative - Key ResponsibilitiesCustomer relationship managementPrimary point of contact and interface with the customer (specific to function / segment requirements, ie Repairs, OE, Military, Commercial).Lead regular conference calls with key customers and lead customer business reviews (potentially off-site meetings).Order Book ManagementOwn assigned customer order booksPerform contract review of customer requirementsManage order arrearsExpedite urgent customer ordersReporting : Produce, monitor and communicate customer performance metrics internally and externally.Communicate and escalate customer issues to functional internal / leadership teamsOb...