Customer Team Leader

Customer Team Leader

Location : Village Stores, The Green, Hatfield Heath, CM22 7EB

Pay : £13.32 per hour

Contract : 30 hours per week + regular overtime, permanent, part time

Working pattern : 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

Full, paid training provided

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you’ll do

• Provide friendly and thoughtful service, managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture.
• Ensure that the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance the shopping experience.
• Support your store manager by deputising when they’re not working and delivering HR processes.
• Lead the introduction of new products and services, implementing change and encouraging feedback.
• Build relationships and engage with the local community, supporting the delivery of the local Co-op community plan.

This job would suit people who have

Why Co-op?

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who meet the minimum criteria.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.#J-18808-Ljbffr