Reception & Administrator

Excellent opportunity to join a fast growing, market leader in Arbroath as Reception & Administrator on a full-time permanent basis.Office-based, with free on-site parkingHours : Full-time, 5 days per week, M-FSalary : £24,000Your day to day : First point of contact for visitors and customersHandle general enquiries from customers, escalating where requiredAssist with online orders, including cancellations, shipping inquiries, and product detailsAfter sales administration and support including return and management of fault reportsLog and manage customer complaints, ensuring swift resolution and follow-upEscalate quality issues to the relevant teamsCoordinate travel bookings : including flights, accommodation, and transportDiary management, coordinating meetings and managing Directors scheduleGate keeper dutiesProblem solving on behalf of the senior management teamSupport fundraiser events and activitiesCharity liaisonOrganise team building activitiesUpdate newsletters and posts company wideThe ideal candidate will come with : Excellent customer service skills, proven ability to deal with customers face to face, over the phone and emailAbility to drive preferredExcellent IT skillsGood organisational and coordination skillsTime management skillsSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion / beliefs, sexual orientation or age