Night Auditor

The Gantry London – Curio Collection by Hilton , De Coubertin Street, London (East), London, E20 1DB

SHARE : JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A (INSERT JOB TITLE HERE) AT (INSERT HOTEL NAME HERE)

What you'll be doing...

Reporting to the Night Manager and Front Office Manager, you can expect your working day to include the following.

• Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
• Is proactive, anticipates guests' needs, and looks for a suitable solution.
• Competent in taking Reservations, and upselling where possible to maximize the average room rate.
• Audits room rates, and charges, reconciles and balances revenues generated as per night audit checklist.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Night Receptionist, you will need the following qualities and skills.

We are looking for someone with great attention to detail, exceptional communication skills, and creating a wow factor through perfect customer service for every guest.

You ideally are a hospitality professional who has worked in a customer-facing role, has a positive can-do attitude, and works well in a team. Experience in ONQ is advantageous but not essential.

This is a hands-on role, and the successful applicant must be able to effectively liaise with other departments, answer guest inquiries in a timely and courteous manner, use up-selling techniques to promote hotel services and facilities, and demonstrate knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

To learn more about our full benefits package,  to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

LifeatRBH

The Gantry London – Curio Collection by Hilton De Coubertin Street, London (East), London, E20 1DB

An exciting 291 bedroom hotel with a sky bar boasting views across Queen Elizabeth Park and the London Skyline, a ‘speakeasy’ basement bar, 1st floor destination bar and restaurant with 2 external terraces.