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IT Services Apprentice

IT Services Apprentice

Jet2 PlcWest Yorkshire, England
26 days ago
Job type
  • Temporary
Job description

Job Description :

Join us as an IT Services Apprentice and complete an 18-month Level 3 Information Communication Technician Apprenticeship . You'll provide 1st and 2nd line support to users across our UK and European locations while gaining experience in Servicedesk, Application Support, IT Administration, and Operations.

As our   IT Services Apprentice ,  you’ll have access to a wide range of benefits including :

  • Hybrid working (we’re in the office 2 days per week)
  • Colleague discounts on  Jet2holidays  and  Jet2.com  flights
  • Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

What you’ll be doing :

  • 1st and 2nd line support – analysing, prioritising and assigning end user issues in the IT Support Desk System.
  • You’ll troubleshoot application faults by querying databases, checking log files and repeating issues.
  • You’ll take ownership of faults and manage them in a logical and methodical manner, follow up on the status of issues on behalf of the user and communicate progress in a timely manner.
  • You’ll create / disable user accounts and mailboxes, reset passwords, create groups, and assign permissions.
  • You’ll contribute to new software rollout, hardware refresh, and network equipment upgrade.
  • You’ll install and configure relevant software and hardware as appropriate for example mobile apps, printers, projectors, scanners and cameras.

    • What you’ll have :

  • A demonstrable passion for IT and an interest in developing a career within this field.
  • GCSE Maths & English (or equivalent) at grade A-C (9-4)
  • Excellent IT skills, preferably at GCSE level (or equivalent) or above.
  • You must not hold an existing qualification at the same or higher level in a similar subject.
  • Must have been resident in the UK for 3 years.

    • Join us as we redefine travel experiences and create memories for millions of passengers. At  Jet2.com  and  Jet2holidays , your potential has no limits. Apply today and let your career take flight!

    LI-Hybrid