Job summary

To provide a full comprehensive administrative, clerical and non-clinical support of the professional staff involved in patient care and to work as a key member of the ward team by supporting a patient focused and friendly environment.

The Ward Clerk will be flexible in developing the role so that individual needs of the ward are cared for.

Main duties of the job

To provide efficient and professional administrative and clerical support to the Medical Assessment Unit. This will include :

• To receive patients and relatives in a friendly and courteous manner and provide relevant information to patients and relatives clearly and in a way that patients and relatives understand. To orientate patients and relatives to the environment and facilities that are available
• To answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
• To liaise with nurses, Doctors, GP's and other members of the team obtaining and communicating necessary information accurately to assist the provision of a quality service for the patients.
• To maintain an efficient filling system for tracking of health records.

To maintain the admissions book, inpatient board and patient details / appointments on the patient administration system efficiently so that there is timely and accurate information available at all times on patients

About us

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff well-being, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial well-being. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Job description

Job responsibilities

Please see the attached job description and person specification for more information about the role.

Person Specification

application and interview

Essential

Desirable

application and interview

Essential