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Reception Manager

Reception Manager

Platinum Recruitment ConsultancyEngland, Hertfordshire, Hertford
12 days ago
Salary
£31,475.00 yearly
Job type
  • Full-time
Job description

Role : Reception Manager

Location : Hertford

Salary / Rate of pay : £31,475 per annum

Are you a hospitality superstar with a passion for creating unforgettable guest experiences? If so, we at Platinum Recruitment are working with a luxury client located in the heart of beautiful Hertfordshire who are seeking a dynamic and enthusiastic Reception Manager to join their team.

What's in it for you?

We know how important it is to feel valued. That's why our client offers a comprehensive package, including :

  • 29 days holiday (Increases with length of service after 12 months)
  • 50% discount on F&B across all properties in the group
  • Huge discounts on accommodation across all properties in the group
  • Recognition and rewards scheme
  • Cycle to work scheme
  • PERKZ discount scheme

Package

Salary : £31,475 per annum

Why choose our Client based in Hertford?

This is your opportunity to demonstrate your expertise and join a prestigious hotel that fosters a supportive and collaborative working environment for all team members!

Reception Manager Responsibilities :

  • Ensure profiles of guests are updated so we can create memorable experiences on return visits.
  • Handling guest inquiries, requests, and complaints with professionalism and efficiency.
  • Log any guest comments or feedback and effectively communicate within the team.
  • Overseeing the daily operations of the reception and guest service departments, ensuring exceptional service standards are consistently met.
  • Ensure revenue is not being written off, and that daily Adjustment Reports are sent to Accounts with the day's banking.
  • Maintain accurate records and reports.

    • Desired qualifications & skills :

  • Previous experience in reception management at a luxury 4 or 5-star hotel.
  • Proficiency in reception and reservation systems (HART) is advantageous.
  • Strong leadership qualities.
  • Ability to perform well under pressure.
  • Excellent communication skills.
  • Highly effective in handling complaints.

    • Ready to embark on an exciting and rewarding career journey?

    Click Apply Now to discuss this Reception Manager role in Hertford and become a vital part of our client's exceptional team!

    Consultant : Helen Davies

    Job Number : 932181 / INDFOHF&B

    Job Role : Reception Manager

    Location : Hertford

    Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.