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Technical Writer

Technical Writer

ForterroSaxilby, Lincoln, GB
21 days ago
Job type
  • Quick Apply
Job description

Description

This is a role responsible for producing Help Guides and Release Notes for the Orderwise product releases.

Responsibilities

  • To create & maintain appropriate help guides for the Orderwise software being tested
  • To review and amend Release Notes for each Orderwise Release to ensure they are complete and of the required standard
  • Liaise with QA Engineers and Software Engineers to understand the nature of changes / new features so they can be documented appropriately in the Help Guides and Release Notes
  • Liaise with QA Engineers and Software Engineers when required to ensure issues are understood, effectively recorded and communicated to ensure a satisfactory resolution
  • Participate in appropriate training activities and encourage and support other colleagues in their development and training
  • Suggest ways to improve existing processes within the QA team

Skills, Knowledge & Expertise

Mandatory

  • Excellent communication skills
  • Excellent literacy skills, both written and verbal
  • Logical and thorough approach to problem solving
  • Quality focused / excellent attention to detail
  • Well organised with good prioritisation skills
  • Ability to learn quickly and accurately
  • Be motivated and client focused
  • A team player with the ability to work on own initiative and as part of the team
  • Approachable with a willingness to help others
  • Ability to present information in a friendly yet professional manner
  • Excellent IT skills

    • Nice to have

  • Hands-on experience in using authoring software tools, ideally MadCap Flare
  • Working knowledge of Git-based source code repositories
  • Working knowledge of SQL
  • Hands-on QA experience

    • What We Can Offer You

    Leave & Vacation

  • 30 days annual leave (+ Bank holidays)
  • Sickness Absence Benefit

    • Lifestyle benefits

  • 5% pension employer contribution
  • Life assurance benefit
  • Hybrid working opportunities
  • Wellbeing initiatives
  • Free eye tests and flu vaccinations
  • Mental health support

    • Career Development

  • Defined careers pathways, skills development & professional growth opportunities

    • Inclusivity & Diversity

  • Core values that champion difference, inclusion & shared multicultural experiences.

    • On Location

  • Use of onsite gym equipment
  • Onsite cafe, serving breakfast, lunch, snacks and coffee
  • Annual social events calendar, offering employee engagement opportunities throughout the year.
  • Team day’ each week, offering a free meal with your colleagues

    • Forterro is a federation of ERP software and services companies serving small to mid market companies around the globe, with offices in UK, Germany, Sweden, Switzerland, France, Poland, Bulgaria, India, Morocco and USA. At Forterro, we invest in and help to fortify both local and niche ERP software businesses.

    Our product line businesses are local, not localized and vertical, not verticalized.

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    Technical Writer • Saxilby, Lincoln, GB