Customer Services Agent (B2B)

A leading global company is seeking a Permanent Customer Service Adviser (B2B) to join their dynamic team. The successful candidate will provide exceptional support to business clients, ensuring their needs are met with efficiency and professionalism.Client DetailsCustomer Services Agent (B2B), Marlow : The client is a renowned multinational corporation known for its innovative solutions and commitment to excellence. They operate in various sectors, providing cutting-edge products and services to a diverse range of industries.DescriptionCustomer Services Agent (B2B), Marlow : Handle inbound and outbound communications with business clients.Work on SAP system with additional use of Excel (ideally VLookUps)All areas of a busy customer service role including processing orders, liaising with warehouse and 3PLResolve client queries and issues promptly and efficiently.Maintain accurate records of client interactions and transactions.Collaborate with internal teams to ensure client satisfaction.Provide product and service information to clients.Identify and escalate complex issues to the appropriate departments.Assist in the development of client support materials.Contribute to continuous improvement initiatives within the customer service team.ProfileCustomer Services Agent (B2B), Marlow : Proven experience in a customer service role, preferably in a B2B environment.Excellent communication and interpersonal skills.Strong problem-solving ...