Customer Service Representative EMEA

We are currently seeking a dedicated Customer Service Representative to join our customer service team at Victrex.

This role will be offered on a 12 month fixed term contract. The working pattern for this role is hybrid, with and expectation to be onsite for a minimum of 2 days per week.

About the Role

Working in an exciting and rewarding role as a valued member of our Customer Service team you will provide customers with product information, stock availability, pricing, quotations and relevant documentation in a timely manner, whilst liaising with other functions / teams, to co-ordinate responses as required.

We are currently seeking an experienced person who will process orders from order entry and acknowledgement through to invoicing; interpreting customer requirements and facilitating the process with internal stakeholders (Finance / Sales / Planning) to ensure orders are delivered to agreed timescales at the correct price.

You will play a critical role by ensuring that you maintain accurate records of pricing and customer data including interactions, transactions, contracts and complaints and liaising with customers to progress / resolve credit / debt issues as appropriate. Process and resolve customer complaints or distributes to required stakeholders for resolution, as required.

Manage consignment stocks day to day to ensure required stock is in required

locations to ensure customer service is delivered to required standards (as relevant

within region)

Identify and support continuous improvement opportunities within role and support wider continuous improvement opportunities.

To be successful in this role you will have a detailed working knowledge of ERP systems. Excellent problem solving and continuous improvement experience. Strong communication skills and influencing at all levels. The ability to prioritise and organise your workload effectively.

NO RECRUITMENT AGENCIES PLEASE.

At present, we are not accepting any candidates via a recruitment agency or third party.

About Victrex

Victrex is an innovative world leader in high-performance PEEK (Poly Ether Ether Ketone) and PAEK (Poly Aryl Ether Ketone) polymer solutions focusing on the strategic markets of automotive, aerospace, energy and industrial, electronics and medical. Every day, millions of people use products and applications containing our materials – from smartphones, aeroplanes and cars to energy operations and medical devices.

With over 40 years‘ experience, we are developing world leading solutions with PEEK and PAEK-based polymers and selected semi-finished and finished parts which enable environmental and societal benefit for our customers and our markets and drive value for our shareholders

Vision and culture

At Victrex, we have a clear purpose : to deliver transformational and sustainable solutions that address global material challenges.

Our core values of passion, innovation, and performance are at the heart of everything we do. We are a company that thrives on human-centred leadership, valuing curiosity, adaptability, and collaboration in a fast-paced, digitally enabled world. We believe in empowering individuals, rather than seeing barriers to progress.

We are looking for individuals who are comfortable working in an environment that values digital and AI-driven solutions, who see technology as an enabler rather than a challenge. At Victrex, we foster a culture of continuous learning, agility, and adaptability, where employees are encouraged to embrace new ways of working, leverage data-driven insights, and drive meaningful change.

As we continue to evolve, we need people who are not just contributors but change accelerators … individuals who champion innovation, and drive transformation with a growth mindset. Whether through digitalisation, process improvement, or human-centred leadership, our employees play a crucial role in shaping the future of our business.

Our leadership approach is built on empowerment, inclusion, and collaboration. We value people who lead with empathy and authenticity, fostering a workplace where diverse perspectives and ideas can thrive. We work hard to ensure that our teams are engaged, motivated, and equipped to navigate an ever-changing landscape.

Sustainability is core to our strategy. We are committed to reducing our environmental footprint while supporting society through our sustainable products and making a positive impact on our local communities. We are proud to be recognised as a ‘Disability Confident’ employer and to be voted as one of the best places to work by ‘The Sunday Times’ in 2024!

Our aim is to provide the support of accessibility and community within Victrex for everyone. So, if you need any help, advice or just want a confidential chat regarding any Diversity, Equity or Inclusion matters even before you apply to Victrex, then here is what you need to know :

The enabling support that Victrex prides itself on giving, starts from when anyone applies or wants to apply to join our team.

We are always here to help provide any ‘reasonable adjustments’ you may need during your application process. So please contact us to discuss your specific requirements in more depth.

We even have a dedicated email that anyone can use to reach out for help, advice, and a confidential chat......whatever you need to know, and to help ensure an equitable solution, that’s right for you, right from the start!

That email is : [email protected]

Victrex values diversity and encourages applications from all

sections of the community.