Software Support Analyst – external customers

Description

Software Support Analyst, Application Support Engineer, ERP, SQL Server, T-SQL, Software Implementation, Solution Architecture, Enterprise Software, Databases, 1st -3rd line, Service Desk, External Client Support – 32K

Our client is a profitable and rapidly expanding Software House. They are seeking a Software Support Analyst / Application Support Engineer to join their busy Software Support team. Full training in the client’s software and formal SQL qualifications & certifications will be provided. Hours are 9-5, Monday – Friday (no shift work – whoop whoop!) The office is based in the Leicestershire area.

The skills needed for this role are :

• Previous experience of working in an Application Software Support / Customer Support role
• Experience in call logging and dealing with 1st-3rd Line Software Support issues
• Experience in working within a similar environment such as Enterprise, CRM, or Financial software.
• Good SQL Server, T-SQL, the ability to write scripts and interrogate databases
• Software implementation – remote and onsite
• Some understanding of how programming works
• Strong verbal and written communication skills

The benefits : Technology, product investment, and training for all staff, make for a successful career opportunity. They provide a competitive starting salary of 32K and benefits.

You must be able to pass a thorough screening / clearance due to the nature of my client’s customers.

This is an office-based job.