Central Reservations Agent

Central Reservations Agent

We are looking for a skilled, passionate and self-motivated hospitality specialist to be part of our Central Reservations Office. This is a part-time opportunity and would suit people who enjoy working in hospitality and delivering a great experience but would ideally like a more stable work pattern.

Flexible part-time hours between the operating hours of Monday – Friday 8.30am – 6.30pm.

Our CRO agents are our first impression and real brand ambassadors for each of the properties being represented. They must be able to communicate well and build relationships with both our guests and onsite operational teams while being able to retain key information to deliver with authenticity. The advisors report to the Central Reservations Lead and the onsite teams are the CRO's internal customers. Collaboratively, the team needs to ensure that the bookings, sales, and packages are well defined and appropriately sold to support maximizing revenue and guest numbers for each site. While there is significant guest service within the role, there is also an expectation of being sales and target orientated to ensure that collectively the sales mix and ADRs achieved are commercially sound.

The role is based in St Ives in Cornwall, but the 5 properties currently looked after by the Central Team stretch from The North East coast right down to The Lizard.

Experience and Qualifications

• 1 years’ experience within reception, reservations, or sales (2 years desirable)
• Experience of target and KPI delivery
• Strong communication skills
• Strong insight for attention to detail and consistency
• Fluent in written and verbal English
• PC literate
• Working knowledge of PMS and / or EPOS systems (Opera, Simphony and Premier Spa would be an advantage)
• Experience of independent 4 and 5 star hotels (desirable)

Person specification

Company Benefits

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