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Reservations Agent

Reservations Agent

D&D London Support OfficeLondon, United Kingdom, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

The Role :   Reservations Agent

The Restaurant :   This is a Support Office role

The Location :   Farringdon

The reservations office is open from 9am – 9pm, 7 days a week, your working hours will fall between these times.

Our industry leading benefits have you covered!

  • Industry leading pay : We value your expertise and dedication.
  • Dine with style : Enjoy a lavish  50% discount  at

all our restaurants, all day, every day.

  • Exclusive perks : Our teams have access to some of the best

    • discounts and cashback from a range of top retailers and cinema tickets at

    unbeatable prices through the  Lifeworks  app.

  • Financial freedom : Take control of your finances with  Wagestream  –

    • track your earnings in real time, access up to 40% of your pay instantly

    and save directly from your salary.

  • Wellness support : Your wellbeing matters to us! Benefit from a

    • confidential  Employee Assistance Program  with a

    24 / 7 helpline and 6 complimentary sessions with a trained counsellor.

  • Total Wellbeing Package : Embrace a holistic approach to health

    • with  WeCare  – offering UK based online GP

    appointments, mental health counselling, fitness programs, legal and

    financial guidance and more!

  • Dental care made easy : With  Tooth Fairy  you

    • have instant access to expert advice and prescriptions from the comfort of

    your own home.

  • Mindfulness at your

    • fingertips : Boost your mental

    wellbeing with  myStrength  – a personalised app

    offering guidance and practices to overcome life’s challenges and enhance

    mental health.

  • Forward thinking :   With  Care Concierge  you

    • can navigate later life care with ease through a personalised service

    offering guidance, funding support and peace of mind.

  • Nourish your body : We offer healthy and nutritious meals whilst

    • on shift.

  • Recognition and Reward for

    • a job well done : Shine bright with our

    Employee of the Month scheme, Long Service Awards and numerous group

    incentives. You may even earn a place at our yearly employee awards night!

  • Grow with us : You will have access to some of the best

    • training our industry has to offer. You will have access to our training

    platform,  D&D Connect  which is packed with

    resources to nurture your skills and knowledge.

  • Get some rest : Your holiday allowance increases with length

    • of service.

  • Make a difference : Give back to the community with an optional

    • paid day each year for volunteering efforts.

  • Spread the love : Benefit from our recommend a friend scheme

    • and share the joy of joining our team.

    Who we are : At D&D London we

    are passionate about all things food and drink. We strive to deliver quality in

    everything we do, each time we do it. With over 30 diverse venues across six

    cities including London, New York and Paris - there is a restaurant for every

    occasion. Each of our sites pride themselves on the unique designs, the

    freshest produce and the most exclusive settings. Founded in 2006 by David

    Loewi, the mission has always been the same, to provide each and every guest

    with a luxury experience when stepping foot into our restaurants, bars and

    hotel. Through the years we have paved the way in the luxury dining scene,

    acquiring some of the most iconic venues in London and beyond, venues such as

    Bluebird Chelsea, 100 Wardour St, Quaglino’s, 20 Stories, Orelle and South

    Place Hotel.

    A bit about what you will be doing and what we are looking for :

    We are looking for a talented reservations agent with a positive attitude and a friendly personality to join the team. Someone with a passion for the hospitality industry, full of energy and will proactively contribute to our mission and ongoing success. A successful candidate will thrive in a fast-paced environment.

    Key Roles and Responsibilities include :

  • Managing day to day reservation bookings and enquiries for multiple sites via phone or email.
  • Processing accurate and timely confirmations.
  • Positively marketing our concept to those that enquire.
  • The reservations office is open from 9am – 9pm, 7 days a week, your working hours will fall between these times.
  • You will be working within a team of 5 and you will be responding to our Reservation Manager.

    • Skills and attributes :

  • Previous experience working within the hospitality industry is desirable.
  • A strong command of the English language, both written and spoken.
  • A friendly and personable telephone manner is essential.
  • Knowledge of opentable is a plus, though training will be provided for successful candidates.

    • If this sounds like the role for you, we would love to hear from you!

    At D&D London, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.