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User Researcher

User Researcher

Mercator GroupUnited Kingdom
4 days ago
Job type
  • Full-time
  • Permanent
Job description

We’re seeking a dynamic, forward-thinkingUser Researcher with excellent communication skills. You will be open-minded, happy to work on your own or as part of a team and want to learn new technologies and promote best practice.

Mercator User Researchers work as part of multidisciplinary agile scrum teams to deliver high-quality digital services that meet the Government’s Digital by Default Service Standard. You will lead the formal usability testing process for digital services; developing user recruitment briefs, test moderation, analysis and report writing. You will work closely with Designers, Business Analysts and Software Developers to turn user data into actionable user stories that influence product / service direction and prototype development.

Job type

Full time, permanent. We encourage those who may need a more agile approach to the structure of their working day to apply; we are always willing to discuss flexible options where we can.

Location

You’ll be expected to travel to our customer’s site and potentially sites UK wide; working from client / office / home locations as appropriate.

As a User Researcher you will :

  • Work with Service / Product Managers to devise appropriate research strategies to generate focused insights to inform service development
  • Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early stage concept and prototype testing, guerrilla research and usability testing sessions)
  • Design, script and analyse quantitative surveys
  • Manage qualitative / quantitative research projects such as proposition development, visual identity and customer experience mapping
  • Present findings, recommendations and customer insights to senior decision makers
  • Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables
  • Deliver a consistent user experience across a broad range of digital products and services
  • Contribute to the continuous development and enhancement of products and services
  • Mentor and / or line manage Junior User Researchers where necessary
  • Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt

Knowledge / experience

You will need :

  • Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services
  • Proven experience of creating research strategies / approaches
  • Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops
  • Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence
  • Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs
  • Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment
  • Demonstrable knowledge, experience in, and passion for user centred design practices
  • Proven experience of audience modelling and developing design personas
  • Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions)
  • Ability to work with data, from gathering and analysis through to design and presentation
  • Ability to mentor other User Researcher(s)
  • Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments
  • Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services
  • Experience of identifying the needs of users with accessibility requirements

    • In return you’ll receive

  • Above market rate (dependent on experience)
  • 25 days holiday per year (plus bank holidays and your birthday off)
  • Company pension
  • Group life cover
  • Enhanced maternity / paternity package
  • Employee Assistance Programme
  • We also offer an electric vehicle scheme and cycle to work scheme
  • Applicants must have the right to work in the UK and the ability to pass BPSS vetting

    • J-18808-Ljbffr