About The Role

Role Overview

To develop and manage existing and new Service Accounts & Contracts for proAV. To identify, target and develop new business opportunities for proAV Support Services Division to increase market share.

Key Responsibilities

• To prepare and issue maintenance contracts and support proposals
• To assist in the preparation of Service tender returns
• To attend any post tender interviews in support of the Projects Sales Teams
• To account manage named Service accounts to ensure all Service activities are carried out to the clients satisfaction to ensure renewal of the Service Contract
• Attendance at regular Account Management meetings as required
• Minuting of Service meetings and implementation of any Service actions that may arise
• Ongoing Service development of Service accounts
• Problem resolution on all contracts as required
• To be a first point of Service escalation in the circumstances where clients are unhappy with contracted Services being delivered
• Full coordination with Service Operations teams and Customer Service Agents
• Preparation and delivery of monthly Service reports
• To ensure all Services are being delivered in line with those contracted
• To be fully conversant with the Service Catalogue and to be able to sell all Services confidently into current and new Service accounts
• To gain a thorough understanding of the market place and identify key business opportunities where existing contracts not currently serviced by proAV are coming up for renewal / re-tender
• To take opportunities from initial contact to negotiating and closing the sale
• To become fully conversant with proAV service offerings and be able to sell these effectively into new accounts
• To identify, develop and work with strategic partners to assist in the growth of the business
• Generate single and multi-year support contracts
• Identification any potential AV and videoconferencing project opportunities (although these will be progressed by a different team)