Call Centre Team Leader

We are looking for an experienced Team Leader to join our client based in the local area.Leading a team of 10-14 Customer Service Agents, you will ensure company targets are achieved whilst ensuring ongoing training and support is provided to your team.This role is a permanent position, however we are looking for an individual to work on a temp to perm basis, to help with a quicker start date.The individual will have : Proven telephony experienceTeam Leader experiencePerformance ManagementCoaching & TrainingChange managementMotivational The Duties : Monitor holiday planning, sickness and other absenceMotivates the team by regular briefings and meetings on company and departmental performanceWorks closely with the account managers to support their work and provide MI reporting as required, whilst maintaining long term customer relationshipsBuilds relationships with the branch management teams to ensure that business issues are resolved quickly and amicablyWorks closely within peer group and the extended management team within Customer Services to ensure the overall smooth running of the departmentManages and coaches the team of co-ordinators, measuring performance, setting objectives, assessing training needs, providing on-the-job training and addressing any shortfalls in performanceMaintains standards of performance in the team relating to customer contact via telephone, email, other written correspondence and f...