Booking Clerk (Rheumatology)

Role Summary

This is an exciting opportunity to join our Rheumatology administrative team at the Nightingale Hospital Exeter, working to support the clinical team. For more information about our services please visit our website;

• Provide a professional, efficient and effective reception and appointment booking service to patients and visitors in accordance with Trust policies and standards; acting as the public face for the RDUH NHS Trust
• Undertake general clerical duties
• Ensure all information is secure and confidentiality of information is maintained at all times
• Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
• Ensure the professional image of the Trust is maintained at all times

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

We are looking for individuals with experience and proven skills in administration with excellent people skills to join the team. The role will include undertaking administrative duties, and dealing with queries over the phone. The successful applicant will need to be able to offer flexibility to meet the needs of the service.

The successful applicant will be responsible for all outpatient and surgical bookings for the Rheumatology service, answering telephone queries in a professional manner, and working within the wider admin team providing clerical support where needed. Please see attached Job Description and Person Specification for full details of roles and responsibilities.

If you interested in applying for this role then we would be delighted to hear from you and would welcome discussions about the job prior to applying and visits if invited to interview.

Working Pattern : Interview Date :  Friday 4

For further information please contact : Kerry-Anne Shelton, Rheumatology Medical Secretary Team Leader via As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust  and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over , staff, making us the largest employer in Devon. Our core services, which we provide to more than , people, cover more than 2, square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Benefits

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with days paid annual leave (plus bank holidays), rising to days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including :

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.