Helpdesk Administrator - Operations

Contract length :   3 month contract Pay rate : £13.52 / hour PAYE  Location : Dalkeith Shift Patterns available : 9am - 5pm (Saturday to Wednesday) & 9am - 5pm (Thursday - Monday) & (1pm - 9pm)  Venesky-Brown’s client, The SQA in Dalkeith, is currently looking to recruit an Helpdesk Administrator - Operations for an initial  3 month contract on a rate of £13.52 / hour PAYE. This role will be office based.  Responsibilities :   - Manage large amounts of inbound calls and emails in a timely manner.- Identify customer’s needs, clarify information. - Record all conversations in our CRM system in a comprehensive way. - Build good working relationships in order to engage with customers and colleagues effectively. - Frequently attend ongoing training and briefs to improve knowledge and performance levels. - Focus on meeting Service Level Agreement targets and timescales. Essential Skills :   - Previous experience in a contact centre / customer services / support role.- Proven ability to deal with all enquiries and work as a productive member of the team.- Strong phone and verbal communication skills along with active listening.- Good communication, interpersonal and organisational skills.- Excellent customer service skills.- Be able to understand written and verbal communications.- Good attention to detail.- Good, general administra...